Introduction
At Academis Tuition, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website (www.academis.com.au) and our tutoring services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy is effective from 8 May 2025 and may be updated periodically. We encourage you to review it regularly.
Information we collect
We may collect the following personal information:
- Contact information: name, email address, phone number, and residential address
- Student information: age, school, year level, academic records, assessment results
- Parent/guardian information: name, contact details, relationship to student
- Payment information: payment method details, billing address
- Service information: tutoring sessions attended, subjects studied, tutor feedback
- Communications: emails, messages, and other correspondence with us
- Website usage: information collected through cookies and similar technologies
Information about children
We understand the importance of protecting children’s privacy. If you are under 18 years of age, we require consent from your parent or guardian before collecting your personal information. Parents/guardians can review, edit, or request deletion of their child’s information at any time.
How we use your information
- To provide and improve our tutoring services
- To match students with appropriate tutors
- To communicate with you about our services
- To process payments and maintain accounts
- To monitor student progress and provide feedback
- To develop new services and educational content
- To comply with legal obligations
- To resolve disputes and enforce our agreements
Disclosure of your information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Our tutors (only information necessary to provide tutoring services)
- Service providers who help us operate our business (payment processors, IT services)
- Legal and regulatory authorities when required by law
- Professional advisers such as lawyers and accountants
All third parties are required to maintain the confidentiality of your information and are restricted from using it for any purpose other than providing services on our behalf.
Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will securely delete or anonymise it.
Your rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for future use of your information
- Lodge a complaint about our privacy practices
To exercise these rights, please contact us using the details provided below.
Cookies and tracking technologies
Our website uses cookies and similar tracking technologies to enhance your experience. These technologies help us understand how our website is used, remember your preferences, and improve our services. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website. For more information, see our Cookie Policy.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. If we make significant changes, we will notify you by email or by placing a prominent notice on our website.
Contact us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Academis Tuition
Suite 1/11 Ogilvie Rd, Mount Pleasant WA 6153
Email: info@academis.com.au
Phone: 0425 894 868
If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Australian Information Commissioner.